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SHIPPING

ORDER PROCESSING, SHIPPING & HANDLING CHARGES

M·A·C Cosmetics Online have partnered with Alshaya to ensure our customers have the best service and experience when shopping with us. If you have any queries regarding an order you have placed with us, contact 800MAC AE / 800 622 23.

Delivery & Handling Charges

UNITED
ARAB
EMIRATES
STANDARD
DELIVERY
CHARGE
STANDARD DELIVERY CHARGE
ON PURCHASES
OVER AED 200
PRE PAID / CASH ON DELIVERY PRE PAID / CASH ON DELIVERY
AED 40 FREE

 

Pre-paid orders
Free standard shipping on all orders AED 200 and above. A charge of AED 40 will be incurred on purchases that do not exceed the AED 200 free shipping threshold. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays. Orders received after 12pm will be processed on the next business day.

Cash on delivery
Free standard shipping on all orders AED 200 and above. A charge of AED 40 will be incurred on purchases that do not exceed the AED 200 free shipping threshold. All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays. All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah and Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays. Orders received after 12pm will be processed on the next business day.

Ship to store
Currently we do not ship orders to M.A.C Cosmetics Stores for customer collection. We will notify you when this option becomes available in your country.

P.O. Boxes
We do not ship to P.O. Boxes, we only ship to full addresses. See our Checkout Order Form for all mandatory location information we need to ship.

Holiday Shipping
Please note the Holiday Shipping Information below, when placing an order during peak holiday season.

 

ESTIMATED DELIVERY DATES

LOCATION EST. DELIVERY TIME
STANDARD SERVICE
PRE PAID / CASH ON DELIVERY
DUBAI | ABU DHABI 1-2 Business Days*
AJMAN | UMM AL QUWAIN | SHARJAH
RAS AL KHAIMAH | FUJAIRAH
1-3 Business Days*

 

* All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Please note that our courier does not operate on Friday’s. If you wish to receive your purchase on a Saturday, please place your order before 12pm on a Thursday to ensure timely delivery.

All orders to Dubai and Abu Dhabi are processed and shipped within 1-2 business days, excluding Friday’s and major holidays.

All orders to Ajman, Umm Al Quwain, Sharjah, Ras Al Khaimah, Fujairah are processed and shipped within 1-3 business days, excluding Friday’s and major holidays.

We do our best to estimate the most accurate delivery time for your convenience. Our courier will contact you to arrange a suitable delivery time. They will strive to deliver your M·A·C Cosmetics Online purchase in the defined time period and shall make no less than two further attempts to deliver to the delivery address submitted. They shall obtain an electronic signature ‘proof of delivery’ which is required for confirmation purposes by M·A·C Cosmetics.

For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.

SHIPMENTS TO INTERNATIONAL ADDRESSES

We are currently unable to accept orders shipped to destinations outside of the United Arab Emirates.

HOLIDAY SHIPPING INFORMATION

Please note that when placing your online orders for delivery during the Holiday season (e.g. Eid Al-Fitr, Eid Al-Adha, Hijri Day, National Day), shipments may experience additional processing days. Access your order status by signing in to your ACCOUNT or CONTACT US.

LOCATION EST. DELIVERY TIME
STANDARD SERVICE
PRE PAID / CASH ON DELIVERY
DUBAI | ABU DHABI 1-2 Business Days + Public Holiday Period*
AJMAN | UMM AL QUWAIN | SHARJAH
RAS AL KHAIMAH | FUJAIRAH
1-3 Business Days + Public Holiday Period*

 

*If your order is received by 12pm, depending on product availability. Orders received after 12pm will be processed on the next business day.